At dewi21, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains exactly what personal data we collect from Pakistani members, how we use it, who we share it with, and how you can exercise your data rights at any time.
Before diving into the full legal text, here is a plain-English summary of the six core privacy principles that govern how dewi21 handles your personal information.
dewi21 collects only the personal data strictly necessary to create your account, verify your identity, process payments in PKR, and comply with anti-money laundering obligations. We do not collect data we have no use for.
All data transmitted between your device and dewi21's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks. Data at rest is stored in access-controlled, encrypted server environments.
dewi21 does not sell, rent, or trade your personal data to third-party marketers. Your information is only shared with licensed game providers, payment processors like JazzCash and EasyPaisa, and regulatory bodies where legally required.
As a dewi21 member, you have the right to access, correct, or request deletion of your personal data at any time. Requests are handled within 30 days via our 24/7 live chat support team in your account dashboard.
dewi21 uses cookies strictly for session management, platform performance, and fraud detection. We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings at any time.
Although operating under international gaming licensing standards, dewi21 voluntarily aligns its data protection practices with GDPR principles — including lawful basis for processing, data minimisation, and transparent privacy notices for all members.
The table below outlines every category of personal data dewi21 collects, the lawful basis for processing, and the specific purpose it serves on the platform.
| Data Category | Examples | Purpose | Lawful Basis |
|---|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | Account registration, KYC verification, age verification (21+) | Legal obligation / Contract |
| Contact Data | Email address, mobile number, city (Karachi, Lahore, Islamabad, etc.) | Account communications, support, security alerts | Contract / Legitimate interests |
| Financial Data | JazzCash / EasyPaisa account references, HBL / UBL / Meezan Bank account details, PKR transaction history | Deposits, withdrawals, AML compliance, fraud prevention | Legal obligation / Contract |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security, fraud detection, bot prevention | Legitimate interests |
| Usage Data | Pages visited, games played, bet history, session duration | Responsible gaming monitoring, platform improvement, personalisation | Legitimate interests / Consent |
| Communications Data | Live chat logs, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance | Contract / Legitimate interests |
| Marketing Preferences | Opt-in / opt-out status for email and SMS promotions | Sending relevant PSL promotions, bonus offers, platform updates | Consent (opt-in only) |
This Privacy Policy ("Policy") describes how dewi21 ("dewi21", "we", "us", "our") — the online gaming and sports betting platform accessible at dewi21.bio — collects, processes, stores, and protects the personal data of its registered members and website visitors, including those accessing the platform from Pakistan.
dewi21 acts as the data controller in respect of personal data processed through the platform. This means dewi21 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with this Policy and applicable international data protection standards.
This Policy applies to all personal data collected through the dewi21 website at dewi21.bio, the dewi21 mobile interface, live chat support channels, email correspondence, and any other touchpoint through which you interact with the dewi21 platform. By registering an account on dewi21, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read alongside dewi21's Terms and Conditions and Responsible Gaming Policy, both of which are available on this website. Together, these documents form the complete framework governing your membership with dewi21.
dewi21 collects personal data across several categories, each serving a specific and documented purpose. We do not collect any category of data beyond what is reasonably necessary for the purposes outlined in this Policy. The categories of personal data we collect include the following:
dewi21 does not collect special category data (such as health information, political opinions, religious beliefs, or biometric data) except where a member voluntarily discloses such information in the context of a responsible gaming self-exclusion request or a support communication, in which case it is processed solely for the purpose of the request and not retained beyond the resolution of that matter.
dewi21 collects personal data through multiple channels in the course of providing its services to Pakistani members. The primary methods of data collection are as follows:
dewi21 processes personal data for the following specific purposes. Each processing activity is tied to a documented lawful basis, as further described in Section 5.
Automated Decision-Making: dewi21 uses automated systems to flag accounts for fraud review, responsible gaming interventions, and AML screening. Where an automated process results in a material decision affecting your account — such as a suspension or withdrawal hold — you have the right to request human review of that decision by contacting our support team via live chat.
dewi21 processes personal data on the following lawful bases in accordance with internationally recognised data protection principles:
dewi21 does not sell, rent, or otherwise commercially transfer your personal data to third parties. Data may be shared in the following specific and limited circumstances:
All third parties with whom dewi21 shares personal data are contractually required to implement appropriate technical and organisational data security measures and to process your data only for the purposes specified by dewi21. dewi21 does not permit any third party to use your personal data for their own independent marketing purposes.
As an internationally licensed online gaming platform, dewi21 may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, dewi21 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections afforded under this Policy.
Safeguards employed for international data transfers include contractual data processing agreements incorporating standard data protection clauses, transfers to jurisdictions with recognised adequate data protection frameworks, and technical encryption measures applied to all data in transit and at rest. If you have questions about the specific safeguards applicable to your data, you may contact dewi21 support via live chat in your account dashboard.
dewi21 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any legal obligations requiring longer retention. The general retention periods applied by dewi21 are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dewi21's data destruction procedures. Where data is anonymised, it may be retained indefinitely as aggregated statistical information that no longer constitutes personal data.
dewi21 uses cookies and similar technologies on its platform. Cookies are small text files placed on your device that help the platform function correctly, remain secure, and provide a personalised experience. dewi21 uses the following categories of cookies:
dewi21 does not use third-party advertising cookies or behavioural tracking technologies that profile you across external websites. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary or security cookies will affect your ability to use the dewi21 platform.
As a dewi21 member, you have the following rights in respect of your personal data held by dewi21. These rights may be exercised at any time by contacting our support team via live chat in your account dashboard or via written correspondence to our support email address.
dewi21 will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day period. dewi21 does not charge a fee for responding to data rights requests unless a request is manifestly unfounded or excessive.
dewi21 operates a strict 21+ age policy across all of its services. The dewi21 platform is not directed at, and should not be accessed by, any person under the age of 21. dewi21 does not knowingly collect personal data from individuals under the age of 21.
Where dewi21 discovers that personal data has been collected from a person under the age of 21, that data will be immediately deleted, the associated account will be permanently closed, and any deposited funds will be returned to the source payment method to the extent required by applicable law and licensing conditions.
If you are a parent or guardian and believe your child under the age of 21 has registered on the dewi21 platform, please contact our support team immediately via live chat in your account dashboard. dewi21 takes underage access extremely seriously and will act on all such reports without delay.
dewi21 implements a comprehensive suite of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. dewi21 encourages all members to use strong, unique passwords for their accounts, enable any available two-factor authentication, and to contact support immediately if they suspect any unauthorised access to their dewi21 account.
The dewi21 platform may contain references to or integrations with third-party licensed game providers and payment processors. These third parties operate under their own privacy policies, and dewi21 is not responsible for the data practices of third-party operators. dewi21 recommends that you review the privacy policies of any third-party service provider whose services you use in connection with your dewi21 membership.
dewi21 does not link to or integrate with external websites for advertising or affiliate purposes. All content available on the dewi21 platform is either produced by dewi21 or licensed from certified game providers operating under internationally recognised gaming standards.
dewi21 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or platform operations. When material changes are made to this Policy, dewi21 will notify registered members via the email address associated with their account and will update the effective date displayed at the top of this page.
Your continued use of the dewi21 platform following notification of a material amendment constitutes your acknowledgment of the updated Policy. If you do not agree with any amendment to this Policy, you may close your dewi21 account by contacting support via live chat in your account dashboard prior to the effective date of the change.
dewi21 recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being protected. The current effective date of this Policy is 1 January 2026.
If you have any questions, concerns, or complaints regarding dewi21's handling of your personal data, or if you wish to exercise any of the data rights described in Section 10, please contact the dewi21 Data Privacy team using the following channels:
dewi21 is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with dewi21's response to your complaint, you may escalate your concern to the relevant data protection authority or the licensing regulatory body under whose standards dewi21 operates.
All formal data rights requests submitted in writing will be acknowledged within 5 business days and resolved within the 30-day statutory period, subject to the extensions described in Section 10.
Your data is safe, your bets are fast, and your winnings are paid out in PKR. Join thousands of Pakistani players already enjoying PSL cricket betting, live casino, and premium slots on dewi21.
21+ only · Play Responsibly · Your data is protected under this Privacy Policy